Refund Policy

This policy explains when you're eligible for a refund on token purchases made through Babelly. Purchases are processed by Paddle.com Market Limited, our payment processor and merchant of record — Paddle's own checkout and buyer policies also apply to your purchase, alongside this policy.

1. General policy

Token packs are one-time purchases, not subscriptions. Because tokens are digital goods that are typically usable immediately after purchase, purchases are generally non-refundable once tokens have been added to your account — except in the situations described below.

2. When you're eligible for a refund

• You were charged more than once for the same purchase (duplicate charge)
• Tokens were deducted for a translation that failed due to a technical error on our end and no usable output was returned
• Your account was charged as a result of unauthorized access you didn't consent to
• A pack you purchased turns out to have been inactive or misconfigured at time of sale

In these cases, contact us within 14 days of the charge and we'll investigate and issue a refund (in whole or in part, corresponding to the affected tokens) if the issue is confirmed.

3. When refunds generally won't be issued

• You purchased tokens and later changed your mind, but tokens are unused
• Tokens were correctly deducted for a translation that completed, even if you're unhappy with the translation quality — machine translation output isn't guaranteed to be perfect, per our Terms of Service
• You no longer wish to use the Service

4. How to request a refund

Email support@babelly.dev with your account email and the approximate date of the charge. You may also be able to request a refund directly through the receipt email Paddle sends after checkout, since Paddle handles the underlying payment as merchant of record.

5. Processing time

Approved refunds are typically processed within 5–10 business days, though the time it takes to appear on your statement depends on your bank or card issuer.

6. Chargebacks

If you believe you were charged in error, please contact us first — most issues can be resolved faster this way than through a chargeback with your bank, and unresolved chargebacks may result in your account being suspended pending investigation.

7. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.